HRIS System Administrators
Maximize system performance by adopting a maintenance program that will ensure your HR department remains as productive as possible. Regular HRIS system maintenance also ensures customers take advantage of new features and functionality as soon as they become available.
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Maintenance Contracts.
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Staff Leave or Coverage.
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Interim Support.
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Temporary Assignments.
HRIS System Administration Case Studies
Below are a selection of case studies showing how our System Admin Consultants have helped resolved system issues and supported clients.
Workday Systems Administrator
Workday System Administration and support for a warehouse and distribution company during a 6-month maternity leave. With over 2,000 employees, the company required seamless HR operations and support to ensure business continuity during the leave period.
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Our experienced Workday Administrator stepped in to manage day-to-day system administration tasks, including employee data management, payroll processing, time tracking, and benefits administration. We also provided troubleshooting support and handled system updates, ensuring that all workflows remained efficient and compliant.
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During the 6-month period, our Administrator worked closely with the HR team to optimize certain configurations and improve reporting processes, ensuring accuracy and consistency. Additionally, we provided ad hoc support and training to internal team members as needed.
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As a result, the company experienced no disruption in their HR operations, and the support provided allowed the HR team to focus on strategic initiatives while maintaining operational efficiency with Workday.
ADP Workforce Now Maintenance Support Contract
Ongoing ADP Workforce Now (WFN) administration support for a professional services firm through a systems maintenance contract. The firm, with over 1,200 employees, required consistent system upkeep and timely troubleshooting for HR, payroll, and benefits processes but did not need a full-time administrator.
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Our ADP WFN Administrator delivered 10 hours of dedicated support per week, managing routine system maintenance tasks such as payroll adjustments, benefits updates, user access management, and compliance reporting. We also provided on-demand troubleshooting for any system issues that arose, ensuring that the firm’s HR operations ran smoothly without interruption.
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Throughout the contract, our Administrator optimized several workflows and ensured system updates were implemented promptly, minimizing downtime. As a result, the firm maintained high operational efficiency in HR and payroll processing while staying compliant with regulatory changes, all while avoiding the costs of a full-time system administrator.
UKG Pro Systems Administration
We were contracted by a professional services company with 1,500 employees to provide additional UKG Pro system administration support during a busy hiring period. Facing a surge in recruitment, the company needed assistance managing their HR processes and optimizing the system to handle the increased workload.
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Our experienced UKG Pro Administrator stepped in to support the HR team, focusing on tasks like streamlining the recruitment workflow, managing onboarding configurations, and ensuring smooth data entry for new hires. We also handled routine tasks such as payroll updates, benefits administration, and troubleshooting to keep operations running efficiently.
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By leveraging our UKG Pro expertise, the company saw a 20% reduction in time-to-hire, smoother onboarding processes, and improved data accuracy. With the additional support, the HR team was able to focus on high-priority tasks, ensuring they met hiring goals without sacrificing the quality of HR operations during this critical period.
Taleo System Administrator
We provided a Taleo System Administrator for a 3-month part-time maintenance contract with a global retail company. The company, experiencing a period of growth, needed consistent support to manage their Taleo talent acquisition system without the need for a full-time administrator. Our Taleo Administrator was engaged for 15 hours per week to ensure optimal system performance and provide customer support.
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Throughout the contract, our Administrator handled key tasks, including system configurations, job requisition setup, candidate tracking, and resolving user issues. We also provided ongoing troubleshooting and ensured timely system updates, enhancing overall system efficiency.
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By the end of the 3-month period, the company experienced more efficient recruiting workflows, improved candidate tracking accuracy, and reduced system downtime. The part-time support allowed the company to maintain smooth recruiting operations during a critical period of expansion, without the overhead costs associated with full-time administration, while optimizing their use of Taleo's functionalities.
Dayforce Support & Maintenance
ROCKCREST was engaged by a financial services company with 3,000 employees to provide Ceridian Dayforce system administration support during their 6-month transition to Workday. The company required ongoing maintenance of their Dayforce system while ensuring a smooth and uninterrupted transition to the new platform.
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Our experienced Dayforce Administrator was responsible for maintaining core HR, payroll, and benefits processes within Dayforce. This included managing data integrity, handling payroll updates, benefits administration, and addressing any system issues. Additionally, we worked closely with the HR team to prepare data for the migration to Workday, ensuring a seamless handover.
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Throughout the transition period, our support ensured no disruptions in payroll processing or HR operations, allowing the company to focus on the Workday implementation. By the end of the contract, the company experienced a successful migration with minimal downtime, while maintaining operational efficiency and compliance throughout the transition period.